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Mom

Oxymoron: Customer Service

Wednesday, Jul. 11, 2007 - 2:06 a.m.

Sprint Nextel is ditching about a thousand of its customers who have the unmitigated nerve to actually call their customer service line too often.

Here's the letter that was issued to those pesky customers.

I have added boldface and italics to the last half of the final sentence of the letter.

Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.

Therefore, after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007. This will allow you to pursue and engage with another wireless carrier.

We understand that having to switch to another wireless carrier may be an inconvenience, and we want to do everything possible to help you during this transition. So, a credit has been applied to your account to bring your current balance to zero. In addition, we will not require you to pay an Early Termination Fee and you are free to transfer (or �port�) your number to another non-Sprint Nextel carrier. You will, however, need to initiate the transfer of your number with the carrier of your choice before July 30, 2007, as the number will no longer be available as of that date.

Should you have any questions regarding the transfer of your number to another wireless carrier or about the final adjustments to your account, please call our customer care department at (877) 527-8405.

So, if you were considering switching to Sprint for whatever reason from your current carrier, I'd suggest staying put.

I wonder how many of those customers who are guilty of repeat calling were simply cut off when making their way through the labryinth before reaching a human?

This is grounds for breach of contract, and I hope there's a class-action lawsuit that results in Sprint kissing MAJOR ass.

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Nothing else to really gripe about today. LOL Have a good Tuesday.

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